Customer Service

Eligibility

The eligibility and assessment period is from 1 January 2011 to 31 December 2011.

Nominations will be judged on their performance during this period. Events, campaigns and other activities must have taken place during this period.

All entrants must be Visit York Members. Accommodation not assessed under the VisitBritain or AA quality standards must be signed up to the Visit York Code of Conduct.

Businesses located outside the Greater York boundary must clearly demonstrate in their entry how their association with York directly benefits their business.

Judging Process

Judging is undertaken by an independent panel of judges.

Shortlisted businesses must agree to waive all costs associated with the mystery shopper process.

The judges' decision is final and no correspondence will be entered into regarding the final outcome of the awards decisions. The Awards will be presented on Thursday 26 April 2012

Outstanding Customer Service

This category is open to teams and/or individuals employed in all sectors of the visitor economy. This can include shops, restaurants, accommodation providers, attractions, suppliers and service providers.

The judges are looking for consistently high levels of customer satisfaction and evidence that nominees have:

• contributed to ensuring high levels of customer satisfaction.
• gone the extra mile to exceed customer expectations.
• a progressive programme of training and development.
• systems in place for evaluating customer satisfaction and responding to customer needs.

Shortlisted teams/nominees will be interviewed by a judge.